We are here to help

Help & support

For an account problem, request visibility issue, privacy question, or removal request, use Support in your account. It creates a ticket in the owner’s dashboard; no email notification is sent.

You can also contact info@wedbrilliant.com. Include the affected business or request name and a short explanation. Do not include passwords, card details, private identification, or unnecessary guest information.

New account registration

Public vendor browsing is available without a login. Separate vendor signup and couple signup pages are available. Verify your email to finish registration. Existing accounts can log in; ChatGPT account holders can use the existing-account option on that page.

Request not appearing?

• The couple must publish the request; drafts remain private.
• The vendor’s first profile submission must be approved. Later profile and photo edits go live without another review.
• For general requests, service, budget, availability and both travel limits must match. A direct quote request goes only to the selected vendor, who confirms availability and suitability.
• The vendor and couple must use different sign-in accounts.

The owner can use Vendor reviews → Check request visibility for exact matching reasons.

Your records

Open Account → Download my records for a personal export. Closing a request stops new proposals and does not delete its history. Use Support for removal requests. Owner recovery controls are separate from personal exports.